Post by account_disabled on Nov 25, 2023 1:30:26 GMT -5
Leaders lead, sales reps sell, salespeople promote, service reps deliver services, and processes hold the mess together. Smaller companies are inherently less reliant on processes, but as a company grows and becomes a more complex system, processes become absolutely critical to scale. Very, very few companies can operate effectively if everyone reinvents the wheel every day. What is a process? From a semantic point of view, it is a repeatable series of standardized actions that a person or a team carries out to achieve a goal in a coherent way. From the point of view of business theory, it is an intangible concept that somehow holds together hundreds of moving parts inside a machine that would otherwise collapse into a pile of smoking scrap. Let's focus on the word "intangible.
The processes themselves can take so many forms—and because they photo retouching often exist entirely in our minds—many professionals underestimate how different the same process can look in the imagination of two people in the same department. When processes exist primarily in this way - within the minds of those who practice them, often called "tribal knowledge" - problems arise. lucid chart A small gap in the process can cost you dearly The intangibility of processes manifests itself in very different ways. Sometimes the way people imagine processes work and the way they are actually supposed.
To work or should work are minimal think of two employees on the same team independently and redundantly tracking it. data point or that intervene twice in a customer contact point. On the other hand, sometimes the gap between individual perception and institutional intent is enormous think of terminological confusion that leads to systemic accounting errors, or important components of a new software product that are overlooked due to poor management. disorder of the project. Real life example Client transfer Even small gaps can be expensive.
The processes themselves can take so many forms—and because they photo retouching often exist entirely in our minds—many professionals underestimate how different the same process can look in the imagination of two people in the same department. When processes exist primarily in this way - within the minds of those who practice them, often called "tribal knowledge" - problems arise. lucid chart A small gap in the process can cost you dearly The intangibility of processes manifests itself in very different ways. Sometimes the way people imagine processes work and the way they are actually supposed.
To work or should work are minimal think of two employees on the same team independently and redundantly tracking it. data point or that intervene twice in a customer contact point. On the other hand, sometimes the gap between individual perception and institutional intent is enormous think of terminological confusion that leads to systemic accounting errors, or important components of a new software product that are overlooked due to poor management. disorder of the project. Real life example Client transfer Even small gaps can be expensive.